This policy explains what personal information TradeConnect collects, why, and your choices. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
Tradespeople: profession, categories, bio, rates, certificates, licence number and province, and a selfie used for photo verification.
Jobs: titles, descriptions, photos, postal code or area, exact address and site notes (shared only after a booking is confirmed), quotes, hours, ratings and reviews.
Location: your device location if you allow it, otherwise an approximate location from your network address.
Messages sent between users and to Customer Care.
Payment information handled by our payment provider. We do not store full card numbers.
How we use it
To run the service: show nearby jobs and Tradespeople, make bookings, enable chat, process payments and payouts.
To verify Tradespeople and keep users safe, prevent fraud and handle disputes.
To send job updates and alerts, including emergency alerts and notification sounds.
To improve and secure TradeConnect and to meet legal obligations.
Who sees it
The other person on a job sees what they need to complete it: name, photo, ratings, job details and, after confirmation, the exact address and contact details.
Service providers help us run the app, for example maps and place search, location lookup, hosting and payment processing. They may only use information to provide their service to us.
We may disclose information if the law requires it or to protect people's safety and rights.
We do not sell your personal information.
Keeping it safe and how long
We use reasonable safeguards to protect your information. We keep it only as long as needed for the purposes above or as required by law, including tax and accounting rules, then delete or anonymize it.
Your choices
You can ask to see, correct or delete your personal information, and you can withdraw consent for things like location access (subject to legal and contractual limits). You can block location in your browser settings, though some features may then work less well. To make a request or ask a privacy question, use Customer Care Chat in the app.
Children
TradeConnect is for adults. We do not knowingly collect information from anyone under 18.
Changes
We may update this policy and will tell you in the app about important changes.
Contact
REPLACE BEFORE PUBLISHING: add your legal business name, mailing address and a monitored email, e.g. privacy@YOUR-DOMAIN. The app text above says to use in-app Customer Care Chat; Google Play also expects a working email.